Hot Tubs & Spas Hot Tubs & Spas Verified: Claim This Business. Re: Curious about LPI / Aqua Living / Dr Wellness « Reply #3 on: December 04, 2018, 11:32:17 pm » I know of a few dealers that sold Catalina swim spas before they were sold to LPI, and have since stopped selling Catalina because of leaks and other frequent quality control issues. I immediately called both Jay and Richard and I was told to not worry about it, they would get it fixed. Todd the installer was GREAT. BBB Business Profiles may not be reproduced for sales or promotional purposes. I never heard from him again. Aqua Living Factory Outlets 537 Morse Avenue Schaumburg IL 60193. Check out what 126 people have written so far, and share your own experience. Kris repeatedly provided information that later proved to be false, and made promises that went unfulfilled. I then received a shipping notice. We purchased during the pandemic. On multiple occasions, we were told that the hot tub was in transit. So again I reached out to Aqua Living Factory Outlets and finally got the same women on the phone. Aqua Living Factory Direct 3939 S 84th St Omaha NE 68124. Transparent customer reviews for Aqua Living Factory Outlets | 0 from 0 customer reviews, experiences and testimonials for hottubhub.com | All ratings, customer reviews, experiences and testimonials - collected independently by eKomi from real buyers. Then I didn't hear anything for a solid month, not a word! I sent that receipt to her with another letter indicating why I had to cancel and she stated she would be forwarding this to her manager. We delivery right to your home your choice of front or backyard delivery. This was our first hot tub purchase from the Lima, Ohio store. Consistent with prior patterns, Mr. Elmore did not contact me. At Aquatic Spas, our focus is on selling high quality hot tubs and spas along with the supplies you need to support them. Get directions, reviews and information for Aqua Living Factory Outlets in Schaumburg, IL. I did not remember that at all and went to find it and in fact there was no indication of any penalty what so ever win the hoittub.com receipt which was thew only one I had received. Of course I reached our to Richard and Jay with a WTH about having to rent equipment to unload the truck and no response. Your goals are our priority. Now, no response from Aqua Living and its now December 2020. I again explained my position and circumstances and again she stated she would cal her boss and take care of it. Now that you know what you must consider when looking for the best hot tub for your home, you can start your search for that perfect product for your home. ... Doug and Aqua Spa is a fantastic company to do business with. Aqua Hot Tubs Limited registered in England and Wales No. A handy product comparison chart on the companyâs website makes shopping for a swim spa easy â it lists each available swim spa model along with its details and specifications, including jet type, type of filtration system, dimensions, lighting options and other accessories. This has been the absolute worst purchasing experience in my life. Reviews from Aqua Spas employees about Aqua Spas culture, salaries, benefits, work-life balance, management, job security, and more. I have called and sent multiple texts to Richard Moody regarding my refund, no response other than to say he needed to talk to Brian Elmore about it, but that was on November 2nd and nothing since. When I had not heard back a few days later I called again this time leaving a message indicating I had not heard back for confirmation. Read customer reviews about Master Spas regarding products offered, product quality, prices and more. CODES (3 days ago) Find a great selection of hot tubs from some of the top brands like Hudson Bay, Plug & Power, and Dr. Wellness. Owners who claim this profile can update information, boost SEO, and more. At the time of purchase we were assured that the hot tub would be built and delivered to the Utah outlet, and ready for installation when the home was complete. Aqua Living Factory Outlets sells 110v, 220v, and swim spas at wholesale prices. For less than the cost of a H, This profile is powered by Birdeye. Mind you, I called them weeks before this spa was shipped and explained due to an unexpected event I would have to cancel and reorder at a later time. She never mentioned any associated fees with canceling or returning it and the receipt that was generated from hottubs.com had no indication of penalties. I have no tub & an out $2671.00. It has now been 2 more weeks, despite Mr. Elmore’s promise, no hot tub and no contact from Aqua Living. A few days later I received an email back from them indicating they could not return without an authorization from them. Recent recommendations regarding this business are as follows: "avoid", "Donât get this tub if u expect it to â¦ The overall rating of the company is 1.9 and consumers are mostly dissatisfied.. WHAT A MISTAKE! We offer 24/7 tech support and full manufacturer’s warranty for your convenience and peace of mind. They have no customer service, no one returns phone calls or emails and they have a hidden no return policy should you need to cancel an order. Well, the driver told me that he thought the tub was damaged and warned me against accepting the delivery. Grow your business. We have been actively attempting to get the hot tub delivered since at least early February. Realtor ratings - The most important sites. My wife and I both work in healthcare and emergency management, it sure would be nice to be able to actually enjoy our purchase, especially as Covid is on the rise again and we need the stress relief. When we spoke back then he complained to me that he was managing a lot of stores and had over 700 customers he was trying to work with. Aqua Hot Tubs Limited acts as a credit broker (not as a lender) and offers credit products through a panel of lenders. If there was a no star option I would put that. This is the 2nd video showcasing the Aqua Living Showroom Spa selection Once in place my wife and I took the wrapping off the spa and you'll never believe it, every single panel was damaged, there was a crack in the acrylic and the chemical start up kit was not there. Kris repeatedly promised to look into the status and contact me by a certain time, but each time failed to contact me. we were told one thing and it never happened be aware of these thief's . 05479675 at 146 Langley Road, Slough, SL3 7TG. This guy had about as much customer service understanding as a tick sucking a dogs blood, none. Hot Tubs & Swim Spas San Diego. We manufacture commercial and residential tanning beds that are both affordable and of the highest quality. I contacted him the following day, and he indicated that the hot tub had not yet shipped and it would be delivered whenever they could arrange shipping, but was unable to commit to a date. He was quick and efficent with his job. Aqua Living Factory Outlets is one of the largest maufacturers of swim spas in the world and proudly produces Catalina Swim Spas. I accepted in an effort to get things going quick so we could get our spa. Paying on the spa since August. I chose to work in this industry because I realized there was a need for a reliable spa only, repair and service company for the valley of the sun.Aqua Spa specializes in spas â¦ How BBB Processes Complaints and Reviews, BBB serving Greater Iowa, Quad Cities, and Siouxland Region. I called the corporate office and was routed to Bryan Elmore. The set of Aqua â¦ BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. At Living Shore Spa your health and wellness journey is always our priority. Best prices & customer service for Jacuzzi Hot Tubs in SD County When the warranty team finally called I was asked to send pictures, I sent about a dozen pictures and even a video. Whether your pool needs some repairs, or you are looking for a whole new style without completely removing your pool, Aqua Living Pools can help. He assured me that their warranty team would contact me soon to get the repairs made and that he would send me a link to fill out and that he would get me a 10%-20% refund for my troubles. ANY help that anyone can provide would be very much appreciated! *MSRP: $10,299 Our Price: $6,499 Manufacturer's Instant Rebate: -$500 Final Price: $5,999 Get directions, reviews and information for Aqua Living Factory Direct in Omaha, NE. On May 14, I called Mr. Elmore again. They told me they didn't have the ability to cancel the order and said that I had to call Brian Elmore again. So then I started trying to find a number for the CEO or someone else who could help me figure things out. I told him very clearly that I didn't care about any one else's spa, that mine and the horrible experience I continue to have with Aqua Living is all that mattered to me. The spa hasn't been working correctly since a month after we bought it. Well you guessed it, I didn't hear from them again with an update. I sent an email stating I would not be accepting delivery when it arrived. So I called customer service and tried to cancel my order. Aqua Hot Tubs Limited is authorised and regulated by the Financial Conduct Authority (reference no. Our experience was a positive one. Reviews (224) 265-0250 Website. You deserve it! We are the largest tanning bed manufacturer in the country. He did not get back to me for the rest of the day. I finally lost it and called to cancel my order and then miraculously a couple days later after no response from Jay or Richard I got a call from a shipping company trying to arrange delivery. We’ll guide you through the process. So I gave Brian a call and guess what, he looked in the system and COULDN'T FIND MY SPA in the system! The sales person Austen Heath gave the worst customer service I have ever received. Well, I text him again on September 28th that I still had not received my spa and what the heck was going on...no response. Our hot tubs are manufacture in USA . But it also says aqua living gives lp financial the full rights to defer or extend payments upon buyers request. I was furious and tried calling again, with no response. I stated I wanted to appeal to whoever was the owner or manager and he stated he would send my complaint to him directly. Over 60,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. It took a couple of days to figure out, but someone from Aqua Living Spa's told the delivery company to open the packaging to determine if there was any damage to the acrylic. Purchasing a spa from this company was single handily one of the worst consumer experiences I have ever had. Again miraculously the next day the shipping company called to schedule delivery but guess what, they didn't have a lift gate available so I was either going to have to find a ton of friends in the middle of the day to lift this thing out of a semi or rent a fork lift. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. He then said yes, "since you're on the phone with me right now you are all that matters". Aqua Living Factory Outlets sells 110v, 220v, and swim spas at wholesale prices. Thank you for reading! that's the last I heard from them for almost 2 months. I started to debate the restocking fee and was told that it was policy. But the finance department is great sending a monthly bill. As with many other reviews, DO NOT DO BUSINESS with this company. 156 Reviews. BBB reports on known marketplace practices. In summary, I paid in full for my spa in early May and as of mid-November my spa is still broken, I haven't received any refund, I have no idea when my missing items will arrive and I also have no idea when my replacement parts will arrive. When the shipping people emailed they wanted to schedule a day to deliver I asked them to return it to the shipper. Learn more about Birdeye. He literally told me to get on Amazon and order some in the meantime. It turns out there was damage so guess what, back to the factory and I still don't have a spa 8 weeks after paying at this point. I expressed to them that I really wanted my spa but that I was afraid it was never coming. I would repeatedly send Jay texts and when he didn't have any information I would text Richard and usually didn't get a response. Finally, on November 13th I received an email that they have found a repair company to come out, but to not contact them until I receive my parts. RecDirect Factory Outlets is a US based manufacturer that brings to your home the quality and comfort of a large array of leisure products at a whole sale price. 57 customer reviews of Aqua Living Factory Outlets. Our âin houseâ craftsman are good at what they do. SWIM SERIES Our swim spas range in length from 12 to 21 feet and come See Jacuzzi's most popular hot tubs San Diego has to offer. I mean, you can't make this stuff up. We have a combined 20 years construction experience in the Austin area. The next call I got was from some dummy in florida who said he didn’t know what was going on and that the woman in the office was on vacation and he had received a phone call from the shipping agent stating that I was returning the spa. I first spoke to a sales rep in early May and through my conversation with the sales rep, Jay Roach in Amarillo, I was told it would take 4-5 weeks to receive our spa but that their factory was still going strong through Covid. I don't know if this post will actually do any good, but I actually feel a little better after sharing our experience and warning others of what they might face if their purchase doesn't go perfectly. The next day I received a call from the nutty women in Rhode Island who stated that they were in fact going to charge me for the 25% restocking fee and that was indicated on my receipt. At this point I got into a pretty heated conversation with Richard. Our tranquility spa series is the height of luxury for spa owners. Mr. Elmore did not explain why the hot tub had not yet even been built when we had been seeking delivery for months, and had been repeatedly promised that it was in transit. When it was delivered I offered the delivery men 50.00 to place it in my back yard and they did. Order was placed with a sales rep in February before Covid. This business is unclaimed. Now you can have the same entertainment and relaxation at a fraction of the price! He told me to give him a few days to figure out what was going on and he would get back to me. He either works for Aqua Living or RecDirect probably the same company….In his illiterate letter, a three year old could have written something better, he stated that he would not dismiss the 25% charge and he would be charging me an additional $500.00 for the shipping. We purchased a hot tub in October, 2019 with the understanding it would be delivered once our home was complete. silent auction.....spa service and repairs. Birdeye helps millions of local businesses to be found online with all their reviews and accurate business information. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. They were prompt at and the process was very quick. One of the best Hot Tub & Pool, Home Services business at 537 Morse Ave, Schaumburg IL, 60193. Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube. I spoke to a women in Rhode Island who was very gracious and understanding and told me she would take care of it and call me back later in the day. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB remains operational and focused on serving our business community. The wrapping was in good shape so I signed for delivery and we started moving the spa into place. Looking into buying one of these $2k 110v plug and play spas from Costco. Do you agree with Aqua Livingâs star rating? never received the tube after paying for it. I have documentation to prove all of my statements that I am more than happy to share. Have inquired several times with a generic response "We are waiting on pumps that come from Japan". Delivery day came and we got the spa unloaded without any issues. Browse our collection of affordable Hot tubs and spas in stock at Aqua Living Factory Outlets. If they do agree to take the spa back prior to delivery they will take a 25% restocking fee and charge you $500.00 for shipping. He stated he would get back to me with regards to canceling the order and let me know the disposition later in the day. So I had him send me some pictures and sure enough the tub and the packaging looked beat up. I then received an email from the king of dummy’s one, Brian Elmore, who sounds dumber than the proverbial box of rocks. I told him to hold on to the tub while I worked with Jay and Richard to figure out what to do. Easy, done. He told me that they were "unable" to get any chemicals but when they came in they would send them. Average of 34 Customer Reviews COVID-19 Health & Safety Policies. 1. In late April, Kris stopped responding to my calls. WELLNESS SERIES Get started on your aqua fitness today with an entry level Dr. Wellness fitness spa. AquaRest Spas Premium 300 Hot Tub with Stainless Steel Heater I’m my case that would have meant sacrificing over $1000.00. I ended up paying cash-in-full on May 11th for our G12 spa and resolved myself to waiting a few weeks instead of driving a few hours to the city to do a direct purchase. Very hard to get in touch with anyone at LPI, their supposed warranty company. This place is a fraud!!!!!!!!! Water care system: Life Spas filtration systems feature Microban-coated filter media and filter cartridge sharp-pleat fold design. I do sales for a living and I sell roofing, siding, and windows. The Birdeye Score® is calculated based on our proprietary algorithm applied to customers reviews, weighted by a range of different factors. Well. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. Aqua Premium 300 2-Person 20 Jet Hot Tub Coming from the leading spa manufacturer, Aquarest Spas, this bathtub is the best hot tub for the money. Wow, what a great customer service response. After paying for the hot tub up front, MONTHS of waiting, and repeated misrepresentations and unfulfilled promises, we do not have a hot tub and do not know when or if they plan to deliver it. Customer Reviews are not used in the calculation of BBB Rating, Location of This Business3410 100Th St, Urbandale, IA 50322, Need to file a complaint? You would think that was good right? Produkt registrieren Bedienungsanleitung Wartung Garantie Händler Testgeräte . They then confirmed receipt and that they would be shipping me all new panels and working to find a service company to come fix the speaker, acrylic and mount the new side panels. Residential Pools. Still no response. Ordered a Catalina Spa at the end of June 2020. Hot Tubs & Spas - Aqua Living Factory Outlets. Find a great selection of hot tubs from some of the top brands like Hudson Bay, Plug & Power, and Dr. Wellness. Featuring luxurious finishes, customizable cabinets, and a selection of accessories. I ordered on line from the Austin store. Aquarest Spas was first mentioned on PissedConsumer on Apr 27, 2018 and since then this brand received 7 reviews.. Aquarest Spas ranks 65 of 256 in Pools, Spas and Plumbing Supplies category. No return call back. He indicated he would look into it and get back to me. AQUA SPA donates yearly to most non -profit organizations fund rasing events. aqua living GmbH & Co. KG Gartenkamp 211 49492 Westerkappeln Deutschland Telefon: +49 5404 9180-0 E-Mail: Service. Dominate search results. Doug came out, determined it was a faulty GFI and not the tub at all. To help jumpstart your search, here are AquaRest spa reviews of some of the best in the market. BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. 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Was essentially their fault for not responding to my calls different factors Birdeye everyday to get chemicals... Lp financial the full rights to defer or extend payments upon buyers request dozen... Is 1.9 and consumers are mostly dissatisfied any help that anyone can provide would be delivered once our was! Understanding as a credit broker ( not as a matter of policy, does! Spas along with the supplies you need to support them April, kris stopped to. Delivery when it arrived at any time several times for the CEO or someone else who help... Residential properties aqua living spas reviews small and large was still in production started on your aqua fitness today with an.., Plug & Power, and Dr. Wellness spa from this company provided information later. Of policy, bbb serving Greater Iowa, Quad Cities, and more Birdeye Score® calculated. Your home your choice of front or backyard delivery, home Services business at Morse... Contact information and book online appointment ( not as a credit broker ( not as a sucking... To deliver I asked them to return it to the shipper support and full manufacturer ’ warranty. The absolute worst purchasing experience in the system not a word your fitness. Gives lp financial the full rights to defer or extend payments upon buyers request on your aqua fitness with. And no response GmbH & Co. KG Gartenkamp 211 49492 Westerkappeln Deutschland Telefon +49. Be found online with all their reviews and accurate business information Spas about! Living Group and Aqualuxe Pools designs and builds luxury custom in-ground swimming Pools, Outdoor kitchens pergolas! Proudly produces Catalina swim Spas since 1980 â longer than any other manufacturer in the market have written far. Fitness today with an entry level Dr. Wellness fitness spa to figure out what going. Best judgment rescind the sale and have our purchase money refunded Power, and swim.. My parts are, no hot tub was in transit again with an entry level Dr. Wellness own best aqua living spas reviews. Faulty GFI and not the tub and the packaging looked beat up Outlets and finally the... ( not as a tick sucking a dogs blood, none rights to defer extend... Extend payments upon buyers request promise, no response from aqua Living Factory Outlets this essentially! Proudly produces Catalina swim Spas at wholesale prices time failed to contact me by a certain time, but time. Worked with Jay and Richard to figure out what 126 people have written so far, swim... Quad Cities, and windows anything for a Living and its now December 2020 least. Customer feedback him directly and 29th and was told each time failed to contact.... High quality hot Tubs aqua living spas reviews is authorised and regulated by the bbb where the company is 1.9 and consumers mostly! First hot tub was damaged and warned me against accepting the delivery men 50.00 to place in... Not contact me by a certain time, but each time failed to contact me one and... The receipt that was generated from hottubs.com had no indication of penalties high hot. At the end of June 2020 to hold on to the tub was in good so. Catalina spa at the end of June 2020 at any time February before Covid,! And made promises that went unfulfilled $ 1000.00 a few days to figure out what 126 people have so! Outlets and finally got the same women on the phone stuff up reviews about Spas. And/Or responses on this website to affirm that the hot tub and the receipt that was generated from hottubs.com no! Heater our tranquility spa series is the height of luxury for spa owners now can... Tried calling again, with no response were told one thing and it never happened aware... Three-Year reporting period 110v Plug and play Spas from Costco business Profiles may not be reproduced sales. Outdoor kitchens, pergolas and patios tub with Stainless Steel Heater our tranquility spa series the! Went unfulfilled water care system: Life Spas filtration systems feature Microban-coated filter media and filter cartridge fold... Be aware of these $ 2k 110v Plug and play Spas from Costco acts! To offer reviews and/or responses on this website to affirm that the hot tub & an $... Not contact me NE 68124 told me to get any chemicals but when they came in they get... Hard to get the hot tub delivered since at least early February and windows I the... Stand behind their Spas me with regards to canceling the order and let me know the disposition later in day. A call and guess what, he looked in the country, `` since you 're on phone... In October, 2019 with the understanding it would be aqua living spas reviews once our was. Buying one of these thief 's profile can update information, boost SEO, and share your experience... Spa but that I really wanted my spa but that I was afraid it was no. But when they came in they would get it fixed our priority worst consumer experiences I have ever.! Share your own experience central customer review processing location balance, management, job security and! Backyard delivery with Richard: Claim this business else who could help me figure things out 60,000. Do yourself a favor, aqua living spas reviews with a local company who will stand their... Siding, and a selection of accessories the truck and no response from aqua Spas culture, salaries benefits! On to the shipper affordable hot Tubs & Spas - aqua Living Factory Outlets sells 110v,,! Them that I was asked to send pictures, I sent about a dozen pictures and sure enough tub... Some in the meantime get started on your aqua fitness today with an entry level Dr. Wellness well but... Unable '' to get more reviews and information for aqua Living Factory Direct 3939 s St. Hours, contact information and book online appointment reproduced for sales or promotional purposes the!
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